FAQ

Visitor Centre & Guided Tours

Visitor Centre

Our distillery is located in the artisan zone, Am Mühlbach 2, 39020 Glurns/Glorenza

The distillery is barrier-free.

Dogs are not allowed in the distillery. However, they can be provided with fresh water in front of the distillery.

With a few exceptions, photography is permitted in the distillery. Filming is not permitted.

There is a large car park in front of the distillery, which is suitable for up to 20 cars as well as campers and buses. Use of the car park is free of charge for the duration of your visit.

Translated with DeepL.com (free version)

Guided Tours

Our distillery does not serve alcohol to people under the age of 18.

Children and young people between the ages of 0 and 13 do not pay admission. Adults who do not wish to have a tasting and young people between 14 and 17 years of age pay 10 euros for the fixed tours and 50% of the entrance fee for the private tours.

To ensure that the guided tours run smoothly, please arrive on time. If you are unable to arrive on time, please let us know in good time.

If you wish to cancel the tour or are unable to keep the appointment, please also let us know in good time.

We ask you to postpone your visit to a later date if you or a member of your household is unwell on the day of the visit and/or is suffering from stomach flu or another infectious disease.

Please note that although children are allowed to visit our distillery, we produce a product that is exclusively for adults. Therefore, we do not have a facility or tour to entertain children. They must be supervised at all times in the distillery. We reserve the right to ask them and their accompanying guardian to leave if they are actively disrupting the experience of our other visitors.

If you have any questions, please do not hesitate to contact us during office hours on +39 0473 83 55 00 or by e-mail at [email protected]. We look forward to your visit!

FAQ

Online Shop

Shipping

We ship only within Italy

Which courier service do you use for deliveries?

We ship all our orders within Italy with Bartolini (BRT).

How long does the delivery take?

Delivery within Italy usually takes 1-3 working days.

How much does delivery cost?

Shipping costs €4.90 for orders up to a value of €149. We offer FREE delivery for all orders over €149.

 

Payment

What payment methods do you accept?

We currently accept all major credit and debit cards, including Visa, Mastercard, PayPal.

What currencies can I use?

We only accept payments in Euro